Welcome Aboard

Welcome to SLT Mobitel!!

It is with great pleasure that we welcome you on board the national mobile service network, SLT Mobitel. Our state of the art super 4G LTE network offers you many advanced features such as Quality Voice Services, High Speed Internet, exciting Value Added Features, International Roaming, & IDD etc…

To make your experience with Mobitel a pleasant and a hassle free one, here are some useful information to go through prior to using your new Mobitel connection.

Self-Service methods to obtain information of importance with regard to your SLT Mobitel service number is listed below.

Here is some important information that will be useful for you while using your SLT-Mobitel Mobile Connection.

 Useful Self-Help Options

Self-Care App

Download the Mobitel Self- Care App to manage your SLT Mobitel connection with ease. https://www.mobitel.lk/selfcare-app

mCash

mCash allows you to experience contactless financial transactions from your mobile with ease. mCash enables deposits, withdrawals, fund transfers, and pay for goods and services using LankaQR. It also enables payment of utility bills, Insurance premium, leasing and loan repayments at the comfort of your home directly from your mobile. Enjoy a 10% instant cashback for Postpaid Bill Payments and much more. Dial #111# to activate your mCash Account, free of charge. Download the mCash App to get started. https://www.mobitel.lk/mcash

Making Payments

SLT Mobitel payments can be easily made online via https://online.mobitel.lk/onlinepay or through the following options/locations.

Your bill payment can be settled at;

• SLT Mobitel Branches
• SLT Teleshops & Regional Telecom Offices
• Singer Mega Outlets
• Authorized Dealers
• Keells Super Outlets
• Laughfs Super Markets
• Arpico Super Markets
• Cargills Food City Outlets
• Post Offices
• Abans Showrooms
• Banks (People’s Bank, National Savings Bank, Sampath Bank, Hatton National Bank, Nations Trust Bank, Commercial Bank, Union Bank, PABC Bank, DFCC Bank, Seylan Bank & other)

For location details check: https://www.mobitel.lk/store-find

Other than over the counter payments you can also settle your bill or recharge your account via, Mobitel Self Care App, Mobitel website / MyAccount, Self-service Kiosks located at SLT Mobitel outlets or via mCash service.

Your SLT Mobitel SIM

SLT Mobitel offers you one SIM card which contains a standard size SIM card, Micro SIM card & Nano SIM card to suit your handset type.

• From your current SIM to your new SLT Mobitel SIM:

Copy the contact list from the current SIM card to the phone memory, then insert your new SLT Mobitel SIM card in the phone and copy the phone memory to your new SIM card.

• Save from your current SIM card to your new Handset:

Put your current SIM card into the new phone and copy the contacts from the SIM card memory to the memory of the new handset.

• From the current Handset to the new SIM card:

Insert the new SIM card in the current phone and copy the contacts from the phone memory to the new SIM card.

• From the current Handset to the new Handset:

Copy the contacts from the current phone memory to the SIM card and then insert the SIM in the new phone and copy the contact list from the SIM card to the new phone.

Using Mobile Data

Most of our voice plans are offered with a free data bundle. The excess data usage will depend on your tariff plan.

You may activate a data add-on plan by dialing #170# or accessing the SLT Mobitel Self Care App or the DATA Mart App/Portal

https://www.mobitel.lk/datamart if your mobile data usage is higher than the offered free data bundle consider upgrading plan.

GPRS General Settings – APN – mobitel

Alterations to Service

You can use the following methods to get alterations to your service done

• Visit your nearest SLT Mobitel outlet with a valid identification
• Send a written request via post ( refer contact details below ) , E Mail ( infor@mobitel.lk ), WhatsApp or Viber ( 0711755777 )
• Dial #171# create your Service Alteration PIN and call 1717. For SIM replacement requests log in to https://online.mobitel.lk/ImsiChange
• Use SLT Mobitel Self-Care App/MyAccount

International Services

• Deposit Free Roaming

All Prepaid connections are enabled with the Roaming facility.

All Postpaid connections can also be provided with the Roaming facility without a deposit. To activate, dial #999# from your SLT Mobitel connection.

• Budget Roaming Facility

Activate budget roaming facility to enjoy lower Roaming call rates with no special codes or dialing methods. This feature should be activated prior to the departure & can be activated by dialing #999# from your SLT Mobitel connection.

• DATA Roaming Plans

These plans offer you to use unlimited data for a standard rate (5US$ per day or 50US$ per 30 days ) To activate dial #999#.

For more information log on to - http://mobitel.lk/going-abroad

Value Added Services

SLT Mobitel offers you a range of Value Added Services that include mTunes, News Alerts, Religious Thoughts, mInsurance, Astrology Services, Gaming, Fitness Tips, Job Alerts & many more…..

For more information log on to - http://www.mobitel.lk/value-added-service

Call Management

• Call Waiting

Call Waiting is a feature which is already available on all mobile phones. It allows you to know who’s calling even when you’re on a call.

This service can be activated/ deactivated by dialing below codes on your mobile phone.

To Activate --> Dial *43#

To Deactivate --> Dial #43#

• Missed Call Alerts (MCA)

This is a service provided to customers to be alerted via SMS notifications on missed incoming calls indicating who they have received incoming calls at a given time when they were not reachable due to a various number of reasons such as no coverage, battery power out etc which will enable them to return the calls missed.

This service can be activated and de-activated with the use of below SMS commands.

To Activate MCA --> SMS MCA to 7676

To Deactivate MCA --> SMS MCA DCT to 7676

• Call Block

You can block up to 30 numbers as unwanted incoming calls.

To activate Call Block, send a SMS ‘YESCB’ to 2565 or dial #888# from your Mobitel connection to access the Self Care Menu.

Contact Us On,

Email

Write to us: Click here

Call

24 Hour Customer Service Hotline dial 1717 from any network in Sri Lanka

For Sinhala: Press1

For Tamil: Press 2

For English: Press 3

24 Hour Roaming Service Hotline +94 (0) 714555555

General - Operator assisted Telephone Line +94 (0) 112330550

(9.00 am to 5.00 pm) Weekdays

Fax

For Customer Inquiries or Concerns - +94 (0)112330396

14.5 Instant Messaging & Social Media

 0710755777

Other Useful Short Codes & Numbers

• #888# - Mobitel Self Care Information Portal
• #071# - Mobitel Rewards
• #170# - DATA Add-On Activation
• #270# - VAS View & Deactivation
• #9900# - E Bill Activation & Management
• #999# - Mobitel Roaming Self-Service Portal
• #1456# / 1456 - Mobitel Billing Information Portal/IVR
• 777 - mTunes
• 225 – E Channeling
• 365 - mTicketing
• 243 – Religious Thought of the Day
• 247 – Doc Call Service
• #132# - Short Code to check Re Registration details

Service Difficulties? Click here